We strive to ship orders within 1 to 24 hours during business days. Since most of our items are packaged just for you, we occasionally need up to 36 hours to get your order packed and shipped.

• No. At our facility, we have manufacturing kitchens, a shipping warehouse, and offices, but no retail store.

• If your order totals over $450 and is being shipped inside the contiguous United States, we offer a flat $5 shipping method. Select "Fast $5 Shipping for US Orders Over $450" as your shipping option during checkout to receive that reduced shipping rate.

• All other shipping rates are determined by weight and zip code. Sometimes, actual shipping for your package may have cost more than what you've paid, and other times, actual shipping may have cost less than what you've paid. Usually, we will not make adjustments in either instance. The only exception is for USPS shipping to HI, AK, and APO addresses. If you're overcharged, we'll adjust that charge to reflect actual costs.